FAQ

Give our customer service a call – we are happy to help with any questions:

301-642-7612, M-F 8:30 am – 5:30 pm

We begin processing your order as soon as it is placed online.  If you need to make changes or cancel your order before it ships, please CALL US so we can make necessary changes.  Once you receive an email with tracking information, you cannot change or cancel your order.  Please follow our Returns & Exchanges policy once you receive the product

Yes, we can ship anywhere!  Give us a call (301-642-7612) for the shipping cost and we can manually process your order for you.  All applicable duty, custom charges and taxes not included in the shipping charges are the responsibility of the consumer.

All orders ship UPS to a residential or business address.  Sorry, we cannot ship to a PO Box.

All orders for in-stock product are processed within 1-2 business days and ship from the east coast.  Maximum shipping time should not extend over 7-10 days within the USA.  All backordered items will note “Ships Week of ______” and we are spot on with that!

You should receive an email with UPS tracking information when your order ships.  Please allow 2-3 business days for your order to process and ship.  If you do not receive an email, contact us at info@queseralinens.com.

We want you to love your products as much as we do!  If you are not satisfied with your online purchase, you may contact us within 10 business days of receipt of your purchase for a full refund.  All items must be in original packaging.  We cannot accept returns or exchanges of items that have been washed.

Down items, including pillows and duvet inserts are not eligible for exchange or refund unless there is a manufacturer defect or error.

PLEASE MAIL RETURNS TO:

Que Sera Linens

ATTN:  Returns Department

20203 Goshen Road, #272

Gaithersburg, MD  20879

Yes, depending on the color/pattern.  Contact us at info@queseralinens.com for more information.

Yes!  We are able to make products to your size specifications.  Email us @ info@queseralinens.com or call us @ 301-642-7612 for additional information.

Right now our products are only availale online.

We are actively creating new collections as other ones approach their end!  Join our mailing or like us on Facebook, Twitter and Instagram to be the first to be notified of our new collections.

Pillow shams are decorative covers, finished with a flange and an opening at the back and typically not used for sleeping.  Pillowcases are used as your sleeping pillow.

We believe in pricing the products at a fair selling price from day 1.  This way, our customers do not have to wonder if they’ll be able to get our newest products cheaper at a later date!  Don’t wait or it may be too late!

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